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I had to call my breakdown service last week as my car would not start. JD Motors came to my home address to have a look at my car (a VW 1.4 Polo). I just wanted to let you know how impressed I was with the service I received.
I believe the name of the man who came was Gareth. He said that I needed a new battery but that he didn't have one in his van. I was worried that I would not be able to get to my work on time if I had to go somewhere else to buy a battery. After making a couple of calls he said that he could go to Aldershot to get one and come back. He was back within the hour with a new battery, he fitted it and my car was all ready to go just in time before I had to leave to work. I was so grateful that he had made the extra effort to find me a battery and to go and pick it up.
I wanted to make sure I let you know how pleased I was, as nowadays, we only seem to get to know about the negative feedback. I believe it's important to tell a company when one of their employees makes that extra effort for the customer, please pass on my thanks again to Gareth.
Just driven to work and car feels so different (in a good way) less sluggish and more nippy.
A Big thank you to your service team.
My Vauxhall Zafira broke down and having called for assistance Neil your engineer arrived very quickly and despite a horrible downpour quickly diagnosed the problem which I was sure would involve a tow to the garage - Neil very quickly demonstrated that not only is he a first class engineer but has a winning 'can do' attitude to his work and puts customer care at the forefront of his activity.
Anyway, despite the difficulties and a soaking, Neil resolved the problem and as an added bonus gave me some free technical advise to avoid future problems!
So, a big thank you to Neil & JD Motors for a first class service!
For the attention of Lewis.
Following my previous email I also strongly believe that one should give praise where credit is due and I wanted to pass on to you that Jordan (Rushmoor garafe) came to the rescue yesterday when I got a burst tyre. He was so helpful - Ordered and fitted tyre within a day. Thank you Jordan.
I cannot thank John enough this morning. I woke up to a flat tyre and phoned my insurance who booked JD motors in to recover my vehicle - John was much quicker than the time provided by insurer and was so helpful and professional. Really nice guy who put me at ease after a stressful morning. So glad my insurance use JD motors, I've had them out previously too for a battery and again were absolutely fantastic.
Thank you so much John, you got me back on the road in super quick time!!
Puncture on A31 this morning. Neil came out to me and had me back on the road very quickly. Pleasant, helpful guy. Totally recommend their service. Thank you
Fantastic service and go the extra mile to help out. We were stranded in a big work truck that we couldn't leave unattended due to the tools on board, JD came out even though they weren't sure if they could do the recovery as no other companies would come to our aid. The guy that came out was polite professional and new his job, thanks for a great service at a fair price.
Genuinely can't praise these guys enough. Broke down in our VW camper. Neil arrived on time and diagnosed the fault in minutes. Had me back on the road in a van that felt 10x better
I have used JD motors on 3 occasions now for renewing and fitting tyres Reg the fitter has been absolutely fantastic extremely helpful and professional and the girls in the office have always been so polite and friendly I would highly recommended them excellent service .
Following a burst tyre from a pothole, I was promptly picked up by Steve Terry of JD Motors (arranged by my breakdown company). Steve was prompt, considerate, polite and knowledgeable. He called while on-route to say exactly when he was arriving (20 minutes), and very helpfully suggested that while I waited I call a local tyre company to expect my car, and if required for them put in an order for a replacement - saving me time. Really happy with the professional service provided, and would absolutely recommend JD Motors because of this.