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Vehicle Servicing Bays at Alton
Don't seem to have enough hours in the day to call JD Motors to arrange a
service, or MOT, for your car? Well, why not complete this form to get things moving? Once submitted, we will contact
you to tell you when you can bring your vehicle into our workshops.
If required, we will even collect and return your vehicle to your home, free if you live within a five mile radius of either our
Alton or Rushmoor garages.
We are a family business providing a personal service for all your motoring requirements.
This web site has Customer Feedback pages showing
testimonials to the care and attention we provide to all our customers.
Visitors are always welcome at both our garages, where we are open Monday to Friday from 8.00am till 6.30pm and
Saturday morning.
Our Customer Charter
We will deal with you fairly with workshop staff who will:
- be trained to customer service standards;
- only do what they are qualified to do;
- give clear details of repair options and costs;
- discuss work requirements and confirm actions to be taken with you;
- give fixed-price, written quotes [including VAT] or written estimates if quotes are not possible;
- explain why any diagnostic work is needed to identify a problem and get your agreement to any follow-on work and costs;
- tell you in advance if they unable to take certain types of payment;
- get your permission to go ahead if the cost is likely to exceed the estimate;
- explain why any replacement parts are needed;
- let you inspect any replaced parts or return them to you;
- use only new replacements unless you agree otherwise;
- provide full details of work done on invoices and receipts, including:
- materials used;
- descriptions of any replacements used;
- labour charges;
- the total cost including VAT.
- comply with consumer protection legislation;
- tell you who will deal with any complaints.
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We accept all major cards except American Express at payment time:
Accounts rendered are payable in full before a vehicle can be released |
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