Customer Charter

/Customer Charter
Customer Charter 2016-09-13T14:29:15+00:00

JD MOTORS – Customer Charter

We will deal with you fairly. Our Workshop staff will:

  • be trained to customer service standards
  • only do what they are qualified to do
  • give clear details of repair options and costs
  • discuss work requirements and confirm actions to be taken with you
  • give fixed-price, written quotes [including VAT] or written estimates if quotes are not possible
  • explain why any diagnostic work is needed to identify a problem and get your agreement to any follow-on work and costs
  • tell you in advance if they unable to take certain types of payment [such as cheques, credit or debit cards]
  • get your permission to go ahead if the cost is likely to exceed the estimate
  • explain why any replacement parts are needed
  • let you inspect any replaced parts or return them to you
  • use only new replacements unless you agree otherwise
  • provide full details of work done on invoices and receipts, including
  • materials used
  • descriptions of any replacements used
  • labour charges
  • the total cost including VAT
  • comply with consumer protection legislation
  • tell you who will deal with any complaints.